OOREDOO | CCUP
Customer Complaint Unified Portal
Customer Care Champion
Diagnosis Configuration
Running comprehensive diagnosis...
0%
Estimated: 60s
Initializing diagnosis...
Subscriber
MSISDN
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IMSI
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Roaming
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Fup Status
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Throttling
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Device
IMEI
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Model
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Brand
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Os
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Mode
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Volte
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Device Change Time
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Os Change Time
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Band Name
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📊 Usage & Revenue Intelligence
Usage Metrics
DATA
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VOICE
--
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SMS
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--
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Revenue Breakdown
MONTHLY
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Base Plan
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Add-ons
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Roaming
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🔍 Network Diagnostic Checkpoints
Profile
Charging:
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Online:
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Usage
Call:
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SMS:
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Data:
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Tech:
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Roaming
Profile:
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Network:
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Roaming:
--
Charges:
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Overall Quality
Total Traffic
Traffic
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Response
Delay
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DL User
Throughput
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Retransmit
Traffic
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Data Quality
Data
User
Success
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Data
User
Failure
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Data
Signaling Success
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Data
Signaling Failure
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Fault Diagnosis
TCP Layer Issue
Checking...
Analyzing...
No Issue Found
OK
No issue
found
Throttling
Checking...
Analyzing...
Terminal Issue
Checking...
Analyzing...
Application Quality
Demarcation Result and Handling Suggestion
Possible Root Cause
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Suggestion
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Remarks
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Serving Sites
| Day Time | MSISDN | Site | Is CR Executed | Is Site Down |
|---|
Page 1 of 1
History
Service Quality Issue Analysis
| Failure Reason | IMSI | Access Type | Transaction Type | First Happen Time | Last Happen Time | Failure Times |
|---|
Page 1 of 1
Total: 0 records
Page 1 of 1
Total: 0 records
Page 1 of 1
Total: 0 records
Suggestion
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--
--
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Detail Records
| SN | Start Time | Procedure Name | Procedure Result | EMM Trans Result | EMM Cause | UE ESM Cause | S1AP Trans Result |
|---|
Total: 2364 records
...
INFRASTRUCTURE TOPOLOGY
Node ID: MCT-OAMRT-HO01
100%
Account
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Diagnostic Result
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--
Username:
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Realm:
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Access Network:
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Session ID:
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Start:
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End:
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Session Time:
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Input:
--
Output:
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UE IP:
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AS IP:
--
Charging
& Billing
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Diagnostic Result
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FDN Number:
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Account Number:
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Service Type:
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Access Type:
--
Billing Status:
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Bill Type:
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Response Code:
--
Response Message:
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AAA
Auth
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Diagnostic Result
--
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Username
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Execution Time
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User Status
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Realm
--
OO
Cloud
NCE-FAN
OLT-01
UP
Diagnostic Result
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OLT Name
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Port ID
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IP Address
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Device Type
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Tx Power:
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Rx Power:
--
Module Type
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Bias Current:
35mA
Voltage:
3.3V
Type
GPON
BER (Error Rate)
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Port: --
Splitter
SPLITTER --
ONT
WAN Port Status
WAN ID:
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WAN Name:
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Service
Type:
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Connection
Status:
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Connection
Type:
--
Status:
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Diagnostic Result
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Board Name:
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Serial Number:
SN:
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Last Offline:
--
Cause:
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ONT Status:
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Management
Status:
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Last Online:
--
Tx Power:
--
Rx Power:
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DIAGNOSTIC SUMMARY
Primary Contact
Ahmed Al-Hashmi
Package:
500 Mbps GigaHome
Billing Status:
PAID
Diagnostic Conclusion
23.79s
ONT power-off.
Instruct the user to check whether the ONT is powered on. Check whether the
power supply of the ONT is normal. If the problem cannot be solved, dispatch
orders to installation and maintenance personnel for door-to-door
inspection.
User Complaint Event Analysis
One-Click Voice Diagnosis Results
Check Charging Status
UNKNOWN
aiman Al wahaibi-22572706-RES
Unknown. The possible cause is that the
southbound
interface does not return a response normally.
Contact maintenance personnel for further check.
User Account Status (AAA)
UNKNOWN
aiman Al wahaibi-22572706-RES
Unknown. The possible cause is that the
southbound
interface does not return a response normally.
Contact maintenance personnel for further check.
User Online Status
UNKNOWN
aiman Al wahaibi-22572706-RES
Unknown. The possible cause is that the
southbound
interface does not return a response normally.
Contact maintenance personnel for further check.
OLT Reachability (NMS)
UNKNOWN
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Awaiting diagnosis results...
Run diagnosis to check OLT status.
OLT PON Optical Power
UNKNOWN
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Awaiting diagnosis results...
Run diagnosis to check optical power.
ONT Online Status
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--
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==
Fiber Link Analysis
Optical Power
--
dBmONT Status
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Fiber Quality
--
Fiber Optimization
Optical Check
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--Bandwidth
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--Performance
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--📊 Usage & Revenue Intelligence
Usage Metrics
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DATA
--
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VOICE
--
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SMS
--
Revenue Overview
Total
--
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Base Plan
--
Add-ons
--
Roaming
--
Lifetime
Value
--
Churn Risk
--
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🔍 Network Diagnostic Checkpoints
Profile
Charging:
--
Online:
--
Usage
Call:
--
SMS:
--
Data:
--
Tech:
--
Roaming
Profile:
--
Network:
--
Roaming:
--
Charges:
--
Overall Quality
Total Traffic
Traffic
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Response Delay
--
DL User Throughput
--
MMS Success Rate
--
Data Quality
Data User Success
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Data User Failure
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Data Signaling Success
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Data Signaling Failure
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HBB Service Diagnosis
Connection Quality
Checking...
Analyzing...
Speed Test
Checking...
Analyzing...
Coverage
Checking...
Analyzing...
Application Quality
Demarcation Result and Handling Suggestion
Possible Root Cause
--
Suggestion
--
Remarks
--
Serving Sites
| Day Time | MSISDN | Site | Is CR Executed | Is Site Down |
|---|
History
Service Quality Issue Analysis
| Failure Reason | IMSI | Access Type | Transaction Type | First Happen Time | Last Happen Time | Failure Times |
|---|
Page 1 of 1
Total: 0 records
Page 1 of 1
Total: 0 records
Page 1 of 1
Total: 0 records
Suggestion
--
--
--
--
Detail Records
| SN | Start Time | Procedure Name | Procedure Result | EMM Trans Result | EMM Cause | UE ESM Cause | S1AP Trans Result |
|---|
Total: 2364 records
...
Serving Sites
| Start Time | End Time | Transaction Type | APP Name | APN | Status | RAT | Cause Description | MSS | SAC |
|---|
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